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Privacy Policy

Version 1.0 – Published version on 13 July, 2023

At Medavas, we value your trust and are committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our consultation portal. By accessing and using our website or services, you acknowledge that you have read and understood this Privacy Policy, and you agree to its terms.

We Collect Personal Information:

To provide our services, we may collect the following information when you register with us:

  • Username, password, address, and phone number.
  • Information about your IP address, geographical location, device type, and website interactions.
  • We use cookies on your browser to store and receive certain types of information.
  • Any communication exchanged between you and Medavas.

Use of Personal Information:

  • We use your personal information ethically to offer a personalized experience and improve our services. With your consent, we may use this information to enhance marketing efforts, analyze data, improve website content and layout, and make our services more user-friendly.
  • Personalization of experiences is only done if you have permitted Medavas to track your IP address and use cookies on your device. We respect the sensitivity of your personal information and ensure that it is never used or shared without your consent.
  • If you utilize our counselling services, we collect and retain your information, including personal details and user data, for a limited period necessary for providing the services.
  • We may utilize the data collected through cookies, log files, device identifiers, location data, and clear gifs to:
    • Remember information so that you don’t have to reenter it during subsequent visits.
    • Provide personalized content, improve our services, and enhance user experience.
    • Monitor and diagnose technical issues.
  • We use third-party analytics tools to measure traffic and usage trends for our online and face-to-face counselling services. However, these tools do not collect personal and sensitive information. The analytics information collected is anonymized and cannot reasonably identify any specific individual user. Medavas, its affiliates, or any third parties engaged will not use personal information to personally identify any user.

Confidentiality:

Any information shared with our online and face-to-face Therapists, Psychologists, doctors and counsellors during counselling sessions will not be disclosed to Medavas, its employees, agents, third-party contractors, or counsellors.

We may share information with our experts in written or oral form only if Medavas believes there is a significant or real threat to your health, safety, or public safety, or if required by law or authorized authority. Calls may be monitored and recorded for customer service, quality assurance, and training purposes.

Sharing of Content:

We may share your data with businesses that are legally part of the same group of companies as Medavas. However, we ensure that any shared information is anonymized to maintain 100% anonymity.

If you share personal information or data on social media accounts, it may be reshared by others, reposted by us, or used by our technical experts for analysis, research, or studies. We will not share sensitive personal information without your prior consent.

We may share your data if required or requested by law, court order, or law enforcement agency for identity verification, prevention, detection, investigation, prosecution, and punishment of offenses.

User Responsibility:

You are responsible for maintaining the privacy and secrecy of your account. Medavas assumes no responsibility or liability for any improper use of your information, including credit cards and debit cards, whether online or offline. Please note that this Privacy Policy may change periodically. We recommend reviewing it regularly to stay informed about how we collect, use, and protect your personal information. If you do not agree with any of the policies outlined here, please refrain from using our website or services.

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